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Community Member
June 18, 2026

can't claim tablet with my upgrade

  • June 18, 2026
  • 2 replies
  • 17 views

Can't claim my tablet

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    June 18, 2026

    No point raising on a community forum; pursue via their CHAT PAGE😅

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    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Skippy876787,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble claiming your tablet. I understand how frustrating that must be.

     

    Please try the following steps:
    Double-check the promotion email/link you received and ensure you’re using the correct claim page
    Confirm the deadline hasn’t passed for the offer
    Try a different browser or device (or use incognito/private mode)
    Clear your cache and cookies, then retry
    Make sure your order is fully activated, as claims can fail if the line hasn’t gone live yet

    Lmaiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.