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Andrew McCall
New Contributor
Andrew McCall
New Contributor
May 12, 2026
Solved

Can you change your phone if you don't like it after an upgrade

Can you change your phone if you don't like it after an upgrade

    Zandile MAnswer
    iD Mobile Employee
    May 12, 2026

    Hi ​@Andrew McCall 

     

    Thank you for getting in touch with us.

     

    Kindly note that if you are not happy with the phone, you can return it. However, if you would like a different handset, you will first need to cancel the current upgrade, return the handset, and then start the upgrade process again from the beginning. Please note that this can only be done if the phone is still within the 30-day return period.

    Please also ensure that the phone is returned in good condition with all original accessories and packaging included. Once the return has been completed, we will be happy to assist you with choosing an alternative handset.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    3 replies

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    May 12, 2026

    Hi ​@Andrew McCall 

     

    Thank you for getting in touch with us.

     

    Kindly note that if you are not happy with the phone, you can return it. However, if you would like a different handset, you will first need to cancel the current upgrade, return the handset, and then start the upgrade process again from the beginning. Please note that this can only be done if the phone is still within the 30-day return period.

    Please also ensure that the phone is returned in good condition with all original accessories and packaging included. Once the return has been completed, we will be happy to assist you with choosing an alternative handset.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Andrew McCall
    New Contributor
    Andrew McCallAuthor
    New Contributor
    May 12, 2026

    What is the details to return the phone 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 13, 2026

    Hi ​@Andrew McCall.

     

    Thanks for your post.

     

    The return process can vary depending on where your upgrade was purchased from and the specific order details. We would need to take a closer look at your account to advise you correctly and ensure you’re given the right return instructions.

     

    Please contact us directly via live chat so we can check your order and guide you through the correct return process: https://www.idmobile.co.uk/live-chat.

     

    We’ll be happy to help get this sorted for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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