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Community Member
May 28, 2026

cancel contract

  • May 28, 2026
  • 5 replies
  • 48 views

Cancel my contracts

    5 replies

    Geluk
    Silver Contributor
    Silver Contributor
    May 28, 2026

    You can’t do that on a member forum; contact id via CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Ethan-lee

     

    We’re sorry to hear that you are looking to cancel your contracts.

     

    If you are still within the returns period and would like to return the contracts, you would need to contact us via Live Chat or direct message us through our social media platforms so that a member of the team can assist you further with the return process.

     

    However, if you have reached the end of your minimum contract term and simply wish to disconnect the account, you can submit your cancellation notice directly through the iD Mobile app by following these steps:

    • Log into the iD Mobile app
    • Go to “My Account”
    • Select “Thinking of Leaving”
    • Choose “Cancel my plan”
    • Follow the on-screen steps to submit your notice

    Owethu

    New Contributor
    June 3, 2026

    Cancel contract no SIM I do not want it 

    New Contributor
    June 3, 2026

    Cancel Plan

    New Contributor
    June 3, 2026

    Cancel contract never received SIM