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Community Member
Suz5
Community Member
Oct 26, 2026 10:53 AM UTC
Question

cancel my old contract?

I have an ID contract that finishes today. I have just signed up for a new ID sim contract. Do I need to cancel my old contract?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 10:51 AM UTC

    Hi ​@Suz5,

     

    If you've taken out a brand new iD Mobile SIM contract, your old contract won't automatically cancel.

     

    As customers would usually upgrade their existing plan rather than take out a separate new iD Mobile contract, we'd recommend contacting our Live Chat team so they can review both accounts and advise on the options available to you.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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