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Question

Cancel my upgrade before it gets processed

  • June 22, 2026
  • 1 reply
  • 17 views
K
Community Member

Hi, I have opted in for an upgrade but actually found a better deal elsewhere, can I cancel my upgrade before it gets processed as I'm still waiting for my order to be confirmed

 

 

 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 23, 2026

Hi ​@Krzyscs,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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