Hi ​@florencepark ,

You don’t need to cancel your Direct Debit if you have multiple iD SIMs on it. Payments can only be stopped by cancelling the specific SIM/account, not the Direct Debit itself.

To do this, you’ll need to contact iD Mobile so they can identify which SIM you no longer have and close that account correctly. The quickest options are:

-Liive Chat via the iD Mobile website (type “agent” if the chatbot appears)

-Customer Services: 0333 003 7777 (from another phone if needed)

Once the correct SIM is cancelled, billing for that line will stop automatically, while your other SIMs remain active.

Lamiya