cannot change my plan

Forum|Forum|5 months ago
April 13, 2026
3 replies
49 views

Update data won't change from 100gb to unlimited on the app or website says oops try later on the app and details not recognised on website

Best answer by Kwanele Z

Hi @The bear,

Thank you for your message.

We are sorry to hear that you’re having trouble updating your data plan. I understand how frustrating it is to see errors on both the app and website, and I apologize for the inconvenience caused.

To get this resolved as quickly as possible, please contact our Sales Team on 0800 049 0250. They will be happy to assist you with your request.

Thank you for your patience and understanding.

Thanks.

K

Kwanele ZAnswer

iD Mobile Employee

Hi @The bear,

Thank you for your message.

We are sorry to hear that you’re having trouble updating your data plan. I understand how frustrating it is to see errors on both the app and website, and I apologize for the inconvenience caused.

To get this resolved as quickly as possible, please contact our Sales Team on 0800 049 0250. They will be happy to assist you with your request.

Thank you for your patience and understanding.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

The bearAuthor

New Contributor

It's automated no one to speak to ,terrible service and been given the run round to sort out a simple plan change ,where do I report my dissatisfaction with id customer services,and what is a contact number to call some one

T

The bearAuthor

New Contributor

All sorted now,by someone who followed the problem a bit further than others, but I'd need to allow a talking customer service line to call,