cant get into ID account on app

Forum|Forum|9 months ago
November 17, 2025
5 replies
86 views

I’ve managed to log into my ID account on the website , I’m now trying to log into the app , where I’m told to add my ID mobile number and DOB and second name , when I do this I’m told my details don’t match ? Need to log in asap as I’m trying to move an old number to this new contract .

Lamiya C

iD Mobile Employee

Hi @dylan202 .

I completely understand how frustrating this must be, especially since you’ve already tried several steps to resolve it.
To help troubleshoot further, please try the following:

-Reset Network Settings: This refreshes your connection to the network.
-Manual Network Selection: Go to your phone’s network settings and manually select iD Mobile. If already selected, switch to another network and then back.
-Check Software Updates: Ensure your device is running the latest software version.
-Location Test: If possible, try using the SIM in a different location to rule out local coverage issues.

Lamiya
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @dylan202 , My apologies for this hassle. Can you please join us for a private chat via the following link; https://community.idmobile.co.uk/inbox/overview we would like to get this investigated and resolved accordingly.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

dylan202Author

New Contributor

I’ve opened this link it says I hhVe 0 messages

M

Michael Z

iD Mobile Employee

Hi @dylan202

You should be able to see the message shorty.

Michael Z