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Question

cant log in

  • June 26, 2026
  • 1 reply
  • 9 views

ChrisLawlor
Community Member

Trying to add an account and new phone but when logging in it says my details don’t match, phone number correct, email correct, dob correct 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2026

Hi ​@ChrisLawlor,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team