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ChrisLawlor
Community Member
Community Member
June 26, 2026
Question

cant log in

Trying to add an account and new phone but when logging in it says my details don’t match, phone number correct, email correct, dob correct 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@ChrisLawlor,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.