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Question

Cant upgrade in fist 6 months of rolling monthly contract

  • September 24, 2025
  • 1 reply
  • 50 views
T
Community Member
  • TM1
  • Community Member

I switched to id on a monthly rolling contract so I can upgrade my phone whenever I want  however ID'S monthly contract locks you in for first 6 months it does not mention this anywhere at point of sale is this actually the way they operate? I can't get anything of any sense when calling them.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 26, 2025

    Hi there ​@TM1, I can confirm you can’t change plan/upgrade on a 1-month rolling SIM until you’ve been with us for at least 6-months.

     

    Thanks,

    Tyler

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