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Question

cant upgrage

  • July 15, 2026
  • 1 reply
  • 7 views

Can’t upgrade my phone due to card not matching but had new card 

1 reply

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  • iD Mobile Employee
  • July 15, 2026

Hi ​@Darrylann22 

 

Thank you for your message.

I'm sorry to hear you're having trouble upgrading your plan.

If you're trying to upgrade through the iD Mobile app and the payment card you're using doesn't match the one registered for your Direct Debit, I'd recommend updating your payment card details in the app first and then trying the upgrade again.

If you're still unable to complete the upgrade, our Sales Team will be happy to assist you. You can contact them by calling 0800 049 0250 or by using our Live Chat service https://www.idmobile.co.uk/live-chat

 

-Michael Z