Hi ​@Gemsy12002, 

Thank you for getting in touch, and I’m sorry for any confusion regarding the cashback included with your upgrade.

To find out how to claim your cashback, please visit our Claim Your Offer page using the link below:

https://www.idmobile.co.uk/claim-your-offer

You’ll find the relevant information and instructions to help you submit your claim.

Please make sure to check the eligibility requirements and claim deadline for your specific offer.

We apologise for any inconvenience and hope you’re able to claim your cashback successfully.

Owethu