Hi ​@Starsky01,

We're sorry to hear you're having trouble with this, and we appreciate you pointing out the difference between the help guide and what you're seeing in the app.

Unfortunately, we're unable to change your Direct Debit payment date from our end. However, you can still do this through your online account by following these steps:

1. Go to https://my.idmobile.co.uk/login and sign in.
2. Select Bills.
3. Click Manage your payments.
4. Select Change your payment date.
5. Choose your preferred payment date, read the Terms & Conditions, and submit your request.

Please note that your Direct Debit payment date can only be changed once every 6 months.

A few things to be aware of:

• Due to the Direct Debit process, payment may be taken up to 3 working days after your chosen payment date.
• The new payment date will take effect from your next billing period. Any pending payment will still be taken on the original due date.
• Your billing period will change to align with your new payment date.
• Your allowances will refresh on your new billing date.
• Your next billing period may be longer than usual, so your allowances and line rental will be pro-rated. This means your next bill may be higher than normal.

If you're still unable to see the option online, please contact our Customer Service team via Live Chat so they can investigate why it isn't appearing on your account.

Regards,

Gemma M

The iD Mobile Social Media Team