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change my payment plan monthly

  • April 20, 2026
  • 1 reply
  • 4 views
H
Community Member

my contract is up and i dont want upgrade i sent my moblie back that id order but i decided keep my old moblie and my sim but i want a different monthly payment plan

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@hannahmnew22,

     

    Thank you for your message.

     

    I understand you’d like to keep your current phone and SIM, but switch to a different monthly plan now that your contract has ended.

    To explore the best available options and get this changed for you, please contact our Sales Team on 0800 049 0250. They’ll be able to review your account and help you move onto a plan that suits your needs.

    Alternatively, you can also reach out via Live Chat and request to speak with a Sales advisor. They’ll be happy to guide you through the available plans and get everything set up for you.

     

    Thanks.

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