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Question

Change of Plan issue

  • October 8, 2025
  • 1 reply
  • 46 views
Hitesh316uk
New Contributor

I am trying to change my data plan usuage. I have a the following message, “

Sorry, you can't change your plan.

 

This is because you changed your plan less than 31 days ago.

Please try again on 08/10/2025.

I still cannot change my plan. Why is that?

    1 reply

    Zubeida H
    iD Mobile Employee
    Forum|alt.badge.img
    • Zubeida H
    • iD Mobile Employee
    • October 9, 2025

    Hi there ​@Hitesh316uk 

    We do apologize for the inconvenience this has caused you. Please get in touch via our Socials (Facebook or X), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

    If you’d like to speak to someone on the phone, you can also contact our sales department on 08000490250.

    Thank you,

    Zubeida.

    -Idmobile Social Media.

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