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Question

Change plan

  • April 5, 2026
  • 1 reply
  • 4 views

If my contract has run it's 24 months and I want to change plan on the app, why won't it let me do this... Keeps saying something is wrong 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 5, 2026

Hi ​@NoahEvans,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Owethu