Skip to main content
Community Member
April 5, 2026
Question

Change plan

  • April 5, 2026
  • 1 reply
  • 33 views

If my contract has run it's 24 months and I want to change plan on the app, why won't it let me do this... Keeps saying something is wrong 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 5, 2026

    Hi ​@NoahEvans,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu