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Afearn02
Community Member
August 18, 2026
Solved

Change to a sim only

  • August 18, 2026
  • 1 reply
  • 82 views

Hi, my contract is coming to an end and I have found a preferable sim only plan via unidays. 

 

How am I able to move to this plan whilst keeping my phone number?

    Best answer by Owethu M

    Hi ​@Afearn02, 

     

    Thank you for reaching out, and I'd be happy to clarify this for you.

     

    If you'd like to move to a SIM-only plan while keeping your existing iD Mobile number, you'll need to arrange this as an upgrade on your existing account, rather than taking out a separate new contract.

     

    As you've found a SIM-only offer through UNiDAYS, we'd recommend contacting our Sales Team so they can check your account, confirm your eligibility and advise whether the offer or a suitable SIM-only option is available to you.

     

    You can contact our Sales Team via Live Chat or by calling 0800 049 0250.

     

    If you're not yet eligible for a SIM-only upgrade, the Sales Team will also be able to confirm when you'll be able to make the change.

     

    Owethu

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    August 19, 2026

    Hi ​@Afearn02, 

     

    Thank you for reaching out, and I'd be happy to clarify this for you.

     

    If you'd like to move to a SIM-only plan while keeping your existing iD Mobile number, you'll need to arrange this as an upgrade on your existing account, rather than taking out a separate new contract.

     

    As you've found a SIM-only offer through UNiDAYS, we'd recommend contacting our Sales Team so they can check your account, confirm your eligibility and advise whether the offer or a suitable SIM-only option is available to you.

     

    You can contact our Sales Team via Live Chat or by calling 0800 049 0250.

     

    If you're not yet eligible for a SIM-only upgrade, the Sales Team will also be able to confirm when you'll be able to make the change.

     

    Owethu

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