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Lucia0210
Community Member
Oct 27, 2026 4:07 PM UTC

change to sim only

My contract has finished and someone has called to say I should go on the app to change to sim only so the monthly cost will go down, how do I do that

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 28, 2026 8:38 PM UTC

    Hi ​@Lucia0210,

     

    If your contract has ended and you'd like to move to a SIM Only plan, you can do this through the iD Mobile app by following these steps:

    1. From the dashboard, scroll down and tap "View all upgrade deals".
    2. On the next page, select "SIM Only deals".
    3. Scroll down and tap "Choose this plan" next to the SIM Only plan you'd like.
    4. Tap "Continue" and follow the on-screen instructions.
    5. Complete any verification steps required.
    6. Tap "Place order".
    7. You'll receive an order reference number confirming the change.

     

    If you'd prefer some help choosing a plan or can't see the SIM Only options, you can contact our Live Chat team here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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