My contact with ID has ended. I’ve ordered a Sim only plan but not done this through the app. I ordered online. What do I need to do so I can keep my current number
Solved
Changes to Sim only plan but not ordered theough app
Best answer by WelshPaul
My contact with ID has ended.
Your contract ends when you port to another network or give iD Mobile a 30-day termination notice. Once the minimum term is over your contract continues on a monthly rolling basis.
+11
Unless you've actually done an upgrade and not just ordered a new plan upgrades you retain your number, ordering a new plan you don't.
To keep you number you have to port it onto another network do this on a PAYGO sim. Once you have your number ported onto the new network you can then port it back onto IDMobile onto your new plane number..
As IDMobile currently doe's not port IDMobile to IDMobile I'm afraid.
Joe
Many thanks for the info. I think I’ll just cancel the new plan under the 14 day cancellation policy and then upgrade on the app. It was my own error tbh. I’ll know for next time
+26My contact with ID has ended.
Your contract ends when you port to another network or give iD Mobile a 30-day termination notice. Once the minimum term is over your contract continues on a monthly rolling basis.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
