changing my plan

Forum|Forum|3 months ago
October 27, 2025
3 replies
93 views

Matt 100
Community Member

So frustrated with id mobile my plan is coming to an end if I don't change it they will continue to charge me the same price even though I've paid for the phone now.ive tried to change my plan but can only upgrade it not down grade it.ive been a customer for 2 years and if I try to take out a sim only deal I get refused only option left is to leave,so annoying terrible customer service

+26

WelshPaul
Platinum  Contributor
Forum|Forum|3 months ago
October 27, 2025

Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and can switch you to a SIM-only plan of your choice.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+11

JoeKing
Silver Contributor
Forum|Forum|3 months ago
October 27, 2025

@Matt 100 Hello there as per @WelshPaul has now address your thread, please can you bear in mind for future reference multiple post on the same topic is not permitted. Your other post on this subject will be deleted.

Thank you.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Like

Z

+3

Zandile M
iD Mobile Employee
Forum|Forum|3 months ago
October 27, 2025

Hi, @Matt 100

Thank you for getting in touch, that does sound really frustrating you’d expect things to get easier after finishing your phone payments I am so sorry to hear this. Kindly not that you should be able to switch to a SIM only deal without issues. Please contact our sales directly 08000490250 rather than using app or website.

Thank you for understanding,

Zandile

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.