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Community Member
April 1, 2026
Question

changing plan and converting to pay as you go

  • April 1, 2026
  • 3 replies
  • 169 views

Hi, I am already with ID mobile for few years. My phone is paid off. I want to swap to psy as you go. Can you instruct me how to do it 

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Hi ​@Annam1456

     

    Thank you for getting in touch. 

     

    Kindly be advised that you’re not able to change you pay monthly plan to a Pay As You Go plan, however you may change your plan to a SIM only plan. 

     

    If you’d like a Pay As You Go plan, you’d need to purchase this, keep in mind that you will get a new number and you will not be able to transfer your existing number to the Pay As You Go plan as our system does not allow internal number transfers., 

     

    -Anneline

    New Contributor
    April 27, 2026

    I would like to end my plan and go sim only with id

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 27, 2026

    Hi ​@Rencap,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The The iD Mobile Social Media Team

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