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changing sim only plan to a different plan

  • April 18, 2026
  • 1 reply
  • 7 views
B
Community Member

Hello, 

 

im looking to change my plan. On my id mobile app it is £6 for 4gb a month and unlimited texts/calls. However on your website online it is £6 for 25gb of data and unlimited texts/calls. I was wondering if you could match that and change my plan please as I dont use the amount I have. 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 19, 2026

    Hi ​@Bethhyett,

     

    I understand why that offer caught your eye, it’s always worth making sure you’re on the best value plan.

     

    As this is a sales-related query (changing to a new deal advertised on the website), we’re not able to make that change from here on the Community. The best team to help you with this would be our Sales Team, as they can check the latest offers and get you set up on the most suitable plan.

     

    You can reach them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to look into that £6 offer for you and see what options are available.

     

    If you need help with anything else in the meantime, just let us know!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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