Clourflare error and upgrade transaction | iD Mobile Community
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Question

Clourflare error and upgrade transaction

  • November 18, 2025
  • 1 reply
  • 21 views

I tried upgrading my phone and completed the contract stuff etc. theres a pending upfront cost from my bank app but because of the cloudlare stuff i dont know if my upgrade actually went through. What if ID charge me but havent actually upgraded me

1 reply

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  • iD Mobile Employee
  • November 20, 2025

Hi ​@riri29087 

 

Sorry to hear that you have not received any update on the order.

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.