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Question

Clourflare error and upgrade transaction

  • November 18, 2025
  • 1 reply
  • 22 views
R
Community Member

I tried upgrading my phone and completed the contract stuff etc. theres a pending upfront cost from my bank app but because of the cloudlare stuff i dont know if my upgrade actually went through. What if ID charge me but havent actually upgraded me

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • November 20, 2025

    Hi ​@riri29087 

     

    Sorry to hear that you have not received any update on the order.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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