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Community Member
riri29087
Community Member
November 18, 2025
Question

Clourflare error and upgrade transaction

I tried upgrading my phone and completed the contract stuff etc. theres a pending upfront cost from my bank app but because of the cloudlare stuff i dont know if my upgrade actually went through. What if ID charge me but havent actually upgraded me

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    November 20, 2025

    Hi ​@riri29087 

     

    Sorry to hear that you have not received any update on the order.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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