Complaint

i have been trying to address an issue with an upgrade with ID Mobile for weeks. I contact the live chat numerous times, which is pointless, extremely unhelpful and given all different information. Finally I logged a complaint with customer service where I received a message confirming they would resolve the issue within 7 working days, which it all states in there complaints procedure.

this time has passed and I still have no been contacted, the overall service is extremely poor

Hi ​@MPT,

Welcome to the Community!

If you haven’t been contacted by the Complaints Team you can contact our Live Chat Team for an update on the complaint. The team can chase this up for you if required.

Kash

If you read my comment you would know that contacting your live chat is pointless and very unhelpful! They don’t know what they are doing! 

Hi ​@MPT 

I am sorry to hear that you are having trouble getting through to an agent to get your complaint resolved.

We have other social channels available with agents who are waiting to assist. 

If you would like some further support with this, please get in touch via our Socials Facebook, Instagram, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.

-Nadia