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Question

complaint

  • June 24, 2026
  • 1 reply
  • 10 views
J
New Contributor

Complaint! I want refund 

 

I want a reply to my email overcharged on my bill. It’s only my second bill and you’ve increased it. This is not what my package was and I have sent all documents to documents@idmobile.co.uk

please confirm refund I’m not waiting 5 days you’ve taken money without authorisation 

 

I don’t want credit on my account either I want a refund and my account set properly with right amount 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@JENNYBRO1984,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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