Community Member

Confusion with upgrade options

1 reply
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I am looking to upgrade my contract.
on my upgrades page on the app it’s showing me an upgrade offer, I’m selecting it to purchase but it’s not saying the same price as what it was originally.
What do I do?

Gemma M

iD Mobile Employee

Hi @jjmukwm,

Thanks for getting in touch.

If the price is changing when you try to complete the upgrade, we'd recommend contacting our Sales Team, as they'll be able to check the offer on your account and confirm why the pricing isn't matching what was originally displayed.

You can contact them via Live Chat: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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