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Question

Contract

  • June 4, 2026
  • 3 replies
  • 28 views

John Henderson
Active Contributor

Hi there, { REMOVED }

Can you please advise end of my contract date?

 

Many thanks. 

 

John

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 5, 2026

Hi ​@John Henderson,

 

Thanks for getting in touch.

 

You can check your contract end date in the iD Mobile app or your online account by following these steps:

  • Log in to the iD Mobile app or My Account
  • From the dashboard, select My Plan
  • Your contract details, including your minimum term end date and upgrade eligibility date, should be displayed there

 

If you're unable to locate this information, our Live Chat team will be happy to check it for you: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


John Henderson
Active Contributor
  • Author
  • Active Contributor
  • June 10, 2026

Hi Gemma, the end date is not shown within my plan.... Can you confirm end date, so i can change to sim only please 


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 11, 2026

Hi ​@John Henderson,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team