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John Henderson
Active Contributor
Active Contributor
June 4, 2026
Question

Contract

  • June 4, 2026
  • 3 replies
  • 36 views

Hi there, { REMOVED }

Can you please advise end of my contract date?

 

Many thanks. 

 

John

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 5, 2026

    Hi ​@John Henderson,

     

    Thanks for getting in touch.

     

    You can check your contract end date in the iD Mobile app or your online account by following these steps:

    • Log in to the iD Mobile app or My Account
    • From the dashboard, select My Plan
    • Your contract details, including your minimum term end date and upgrade eligibility date, should be displayed there

     

    If you're unable to locate this information, our Live Chat team will be happy to check it for you: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    John Henderson
    Active Contributor
    Active Contributor
    June 10, 2026

    Hi Gemma, the end date is not shown within my plan.... Can you confirm end date, so i can change to sim only please 

    John Lightbody
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@John Henderson,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.