I am trying to upgrade my contract to an iPhone 17 however I have found better deals with ID on Mobiles.co.uk. It won’t let me purchase through there and still use my same phone number as I am already with ID. Is there a way for me to purchase this new deal or do I need to go with a different provider as the upgrade deals on the app are rubbish, thanks.
Question
Contract change
+10Hi
Thank you for reaching out.
We're sorry to hear that you're disappointed with the upgrade offers currently available to you.
If you're already an iD Mobile customer and wish to keep your existing mobile number, you would need to complete an upgrade on your current iD Mobile account. Unfortunately, offers available through third-party retailers such as Mobiles.co.uk are often intended for new connections and cannot be used to upgrade an existing iD Mobile account while retaining your current iD Mobile number.
As a result, you would not be able to take out a new iD Mobile contract through Mobiles.co.uk and transfer your existing iD Mobile number directly onto that new iD Mobile connection.
We also do not price match upgrade offers against new customer deals, third-party retailer promotions, or offers from other network providers.
We would recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250, as they can review your account and discuss any upgrade options or offers that may be available to you.
Owethu
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