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Community Member
Rok73
Community Member
October 3, 2026

contract change to sim only deal

I changed my contract to a sim only deal as the contract had expired - but it hasn’t shown in the app a week later 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 4, 2026

    Hi ​@Rok73,

     

    Thanks for getting in touch.

     

    If the SIM-only plan still hasn’t updated on your existing account after a week, it’s possible that a new plan was taken out rather than the change being processed as an upgrade to your existing contract.

     

    Did you receive a new SIM card or a new mobile number when you changed to the SIM-only deal?

     

    Once we know this, we can advise you on the correct next steps.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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