contract coming to an end. New contract

Forum|Forum|2 months ago
July 1, 2026
3 replies
11 views

My contract is coming to an end, and I would like to start a new contract with a new phone. I don't believe I should have to upgrade my contract as my current contract should have ended, and pay the extra you seem to pay as an 'upgrade'. Os there a way to do this.

new contract not upgrade

Hosai W

iD Mobile Employee

Hi @Whatdoesthiscontain,

Thank you for reaching out to us please accept my apologies for any inconvenience caused to you in relation to the new plan and upgrade confusion

Please let us know if you would like a new handset with a new number or if you would like to keep and use the current mobile number?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WhatdoesthiscontainAuthor

New Contributor

I wanted a new handset with the same number

Hosai W

iD Mobile Employee

Hi @Whatdoesthiscontain

Thank you so much for your confirmation, I can confirm that you would then need to do an upgrade on the plan and not purchase as an upgrade allows you to keep the same mobile number and obtain a new handset.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.