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Josephmcb
New Contributor
August 3, 2026

contract declined

  • August 3, 2026
  • 1 reply
  • 18 views

I applied for a 2nd pay monthly phone contract for my partner. And its been declined.  Id like to know why and what needs to be done to progress this application. Contract number was { REMOVED }.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 4, 2026

    Hi ​@Josephmcb 

     

    Thank you for getting in touch. I'm sorry to hear the application was declined.

    Unfortunately, we're unable to view or disclose the specific reason for a declined application, as credit assessment decisions are made automatically using information from the details provided during the application.

    However, you can send us a private message via our socials (Facebook or Instagram) so that we can check on your account on why you have been declined.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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