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contract declined

  • August 3, 2026
  • 1 reply
  • 10 views

I applied for a 2nd pay monthly phone contract for my partner. And its been declined.  Id like to know why and what needs to be done to progress this application. Contract number was { REMOVED }.

1 reply

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  • iD Mobile Employee
  • August 4, 2026

Hi ​@Josephmcb 

 

Thank you for getting in touch. I'm sorry to hear the application was declined.

Unfortunately, we're unable to view or disclose the specific reason for a declined application, as credit assessment decisions are made automatically using information from the details provided during the application.

However, you can send us a private message via our socials (Facebook or Instagram) so that we can check on your account on why you have been declined.

 

Thank you,

 

Zandile M

The iD Mobile Team