Contract ending want new plan and not upgrade

Forum|Forum|19 days ago
September 12, 2026
3 replies
39 views

I want to carry on with IDMobile and my contract ends on the 29/09 but I don’t need or want a new handset. I want to carry on for 12 months with the phone I already have and the same terms/plan.

I read on here in another reply to the same question that SIM only deals become available to existing customers 24 days before an existing contract runs out, but I am still checking my mobile App and no new plans are available yet - 12 days before my existing contract runs out.

Can you advise?

M

Marquerita T

iD Mobile Employee

Hi @Phibbo.

Thank you for your post.

Kindly note that once your contract reaches its expiry date, we continue provisioning your service under the same plan until we receive a disconnection or upgrade request from you, so there's no need to worry about any interruption to your service on the 29th.

Thanks,

Marquerita

The iD Mobile Team

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P

PhibboAuthor

New Contributor

Hi Marquerita - thanks for this. I want to keep on the same plan - unlimited texts, calls, data etc - and I am happy to sign up for your 12 month plan, but I obviously don’t want to be paying £40plus a month now I am no longer paying off the handset. Can you tell me where I find the new SIM only plans and when I can find the new SIM only plans on my APP - will they appear on my APP on the 29th September when my contract ends, and will I have time then to sign up to them before the £40plus goes out of my account on 14th October? Thanks!

Gemma M

iD Mobile Employee

Hi @Phibbo,

If you're looking to move onto a SIM-only plan while keeping your existing number, we'd recommend contacting our Sales Team to discuss the available options.

They'll be able to advise:

Which SIM-only plans are available to you.
When those plans can be selected.
Whether any changes need to be made before your contract end date.

While some options may appear in the app when your contract ends, we're unable to confirm exactly what will be available on your account from the Community.

You can contact the Sales Team via Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.