Community Member

Contract expired

Forum|Forum|12 days ago
September 19, 2026
1 reply
9 views

My current ID Mobile contract has expired and on a monthly roll-on payment but found that an upgrade is more expensive than a new monthly contract.

Can I purchase a new monthly contract with ID Mobile from Carphone Warehouse as it is cheaper?

Owethu M

iD Mobile Employee

Hi @Rob1690,

Thank you for reaching out, and I'm sorry to hear about the difference between the pricing of the upgrade options and the new customer offers available through Carphone Warehouse. I understand why you'd want to consider the cheaper option.

You can take out a new iD Mobile contract through Carphone Warehouse, but please be aware that this would be treated as a new contract, not an upgrade to your existing iD Mobile account. A new mobile number would be assigned to the new contract, and iD Mobile doesn't support transferring your existing number internally between two iD Mobile accounts.

If you'd like to keep your existing mobile number, we'd recommend contacting our Sales Team before taking out a new contract. They can review your current account and check the upgrade options available to you.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

We apologise for any confusion and appreciate your understanding.

Owethu