Contract question

3 replies
31 views

can I pay my phone bill off for my phone and continue with a contract or will i have to leave and then come back for a sim only contract? if i can do this how do you do this?

Hosai W

iD Mobile Employee

Hi @Poppyseed,

Thank you for reaching out to us, you are unable to pay off the contract and then switch to a sim only deal.
You are only able to do so if you are eligible for an upgrade to a sim only deal which is in the last 24 days of the contract.

Thanks,
Hosai

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P

PoppyseedAuthor

New Contributor

sorry, just to clarify. i can’t change the contract but i can leave and go somewhere else and pay it off?

Hosai W

iD Mobile Employee

Hi @Poppyseed,

You can switch to a different provider however, if you are within the minimum contract term length you will be charged a termination fee which would be due 14 days after the plan is disconnected.
The termination fee would be the amount of days left until the contract expiry date.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.