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Community Member
May 7, 2026
Question

contract renewal

  • May 7, 2026
  • 2 replies
  • 59 views

When is my contract up as I would like to consider switching to sim only 

    2 replies

    iD Mobile Employee
    May 7, 2026

    Hi ​@HelenYoung50 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 7, 2026

    Hi ​@HelenYoung50

     

    Thanks for getting in touch.

     

    You can move to a SIM-only plan with iD Mobile, but this is only available within the final 24 days of your contract end date (and once your account is eligible for upgrade).

     

    📅 When can you switch?

    • SIM-only upgrades become available 24 days before your contract ends
    • You’ll be able to see SIM-only options in the app once you’re within this window
    • If you’re not yet in that period, the options won’t appear just yet

     

    📱 What you should do next

    To check your exact contract end date and discuss switching to SIM-only:

    • Contact our Sales team via Live Chat, or
    • Call 0800 049 0250

    They can:

    • Confirm your contract end date
    • Show available SIM-only deals
    • Help you switch when you become eligible

    Owethu