contract renewal

Hi ​@HelenYoung50 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team 

Hi ​@HelenYoung50, 

Thanks for getting in touch.

You can move to a SIM-only plan with iD Mobile, but this is only available within the final 24 days of your contract end date (and once your account is eligible for upgrade).

📅 When can you switch?

• SIM-only upgrades become available 24 days before your contract ends
• You’ll be able to see SIM-only options in the app once you’re within this window
• If you’re not yet in that period, the options won’t appear just yet

📱 What you should do next

To check your exact contract end date and discuss switching to SIM-only:

• Contact our Sales team via Live Chat, or
• Call 0800 049 0250

They can:

• Confirm your contract end date
• Show available SIM-only deals
• Help you switch when you become eligible

Owethu