Community Member
April 20, 2026
Question
Contract upgraded but did not receive the new phone
- April 20, 2026
- 1 reply
- 25 views
Dear Sir or Madam,
On 13 April 2026, I upgraded my contract. I received confirmation of a new 24-month agreement (please find it attached).
However, despite initiating the upfront payment for the Samsung S26 handset (£29.00), the funds have not been taken from my account and the phone has not been delivered.
Could you please confirm whether my contract is active, advise how I can complete the payment for the handset, and let me know when the phone is expected to be dispatched?
Thank you in advance for your assistance.
Kind regards,
