Skip to main content
Question

Contract upgraded but did not receive the new phone

  • April 20, 2026
  • 1 reply
  • 4 views
S
Community Member

Dear Sir or Madam,

On 13 April 2026, I upgraded my contract. I received confirmation of a new 24-month agreement (please find it attached).

However, despite initiating the upfront payment for the Samsung S26 handset (£29.00), the funds have not been taken from my account and the phone has not been delivered.

Could you please confirm whether my contract is active, advise how I can complete the payment for the handset, and let me know when the phone is expected to be dispatched?

Thank you in advance for your assistance.

Kind regards,

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@Skarzolinka1 

     

    Thank you for the message. 

     

    Please contact our Sales Team on 0800 049 0250 or via live chat at https://www.idmobile.co.uk/live-chat, where they will be happy to assist you with checking the order for you.

     

    Michael Z

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement