credit check for an upgrade ??

Forum|Forum|8 months ago
January 12, 2026
4 replies
504 views

Hi I today upgraded my SIM deal to a phone is there any more credit checks as my account still says upgrade nothing has changed thanks

Best answer by WelshPaul

iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

WelshPaulAnswer

Platinum  Contributor

iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

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M

Michael Z

iD Mobile Employee

Hi @Tudor212

The information provided by @WelshPaul is correct, we conduct internal checks for upgrades.

Michael Z

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Tudor212Author

New Contributor

@Michael Z yes they asked me to call I will not be doing that as I cannot take phone calls my anxiety is crazy is there any way we can talk on live chat to resolve this issue thanks

Gemma M

iD Mobile Employee

Hi @Tudor212,

I’m really sorry to hear about the issues you’re facing. Regarding the credit checks, we’re unable to assist directly from our side, but you can visit your nearest Currys store. The colleagues there can contact the Credit team on your behalf and help you with the process.

Regards,

Gemma M

The iD Mobile Social Media Team

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