credit check for an upgrade ?? | iD Mobile Community
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credit check for an upgrade ??

  • January 12, 2026
  • 4 replies
  • 53 views
T
New Contributor

Hi I today upgraded my SIM deal to a phone is there any more credit checks as my account still says upgrade nothing has changed thanks  

Best answer by WelshPaul

iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • January 12, 2026

    iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • January 12, 2026

    Hi ​@Tudor212 

     

    The information provided by ​@WelshPaul is correct, we conduct internal checks for upgrades.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • Tudor212
    • Author
    • New Contributor
    • January 12, 2026

    ​@Michael Z yes they asked me to call I will not be doing that as I cannot take phone calls my anxiety is crazy is there any way we can talk on live chat to resolve this issue thanks 

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 13, 2026

    Hi ​@Tudor212,

     

    I’m really sorry to hear about the issues you’re facing. Regarding the credit checks, we’re unable to assist directly from our side, but you can visit your nearest Currys store. The colleagues there can contact the Credit team on your behalf and help you with the process.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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