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credit check for an upgrade ??

Forum|Forum|3 months ago
January 12, 2026
4 replies
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Tudor212
New Contributor

Hi I today upgraded my SIM deal to a phone is there any more credit checks as my account still says upgrade nothing has changed thanks

Best answer by WelshPaul

iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|3 months ago
January 12, 2026

iD Mobile conducts its own internal checks and manually approves upgrade orders. This process can take up to 24 hours.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+5

Michael Z
iD Mobile Employee
Forum|Forum|3 months ago
January 12, 2026

Hi @Tudor212

The information provided by @WelshPaul is correct, we conduct internal checks for upgrades.

Michael Z

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Tudor212
Author
New Contributor
Forum|Forum|3 months ago
January 12, 2026

@Michael Z yes they asked me to call I will not be doing that as I cannot take phone calls my anxiety is crazy is there any way we can talk on live chat to resolve this issue thanks

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+8

Gemma M
iD Mobile Employee
Forum|Forum|3 months ago
January 13, 2026

Hi @Tudor212,

I’m really sorry to hear about the issues you’re facing. Regarding the credit checks, we’re unable to assist directly from our side, but you can visit your nearest Currys store. The colleagues there can contact the Credit team on your behalf and help you with the process.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.