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New Contributor
Egplanb
New Contributor
August 25, 2026

credit check when upgrading?

Please would you confirm id an upgrade generates a hard or soft credit search or no search at all as ive been a cuatomer for several years. Thankyou. 

    1 reply

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    August 30, 2026

    Hi ​@Egplanb,

     

    Thank you for your enquiry.

     

    When you upgrade with iD Mobile, a soft credit check is carried out. This does not affect your credit score or appear as a hard search on your credit file.

     

    Kind regards,

    Tashnieka
    The iD Mobile Team

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