Hi,

I am looking for help from a Community Manager or supervisor regarding an unactivated promotional reward.

I received a Currys gift card as an incentive for purchasing an iD Mobile SIM contract 13 months ago. The card has never been used. However, when I try to use it at the Currys checkout, it returns a "No card found" error.

Because Currys' database does not recognize the 19-digit number at all, this is a known iD Mobile fulfillment/backend activation error. Currys customer service cannot fix this as they do not own the account transaction.

As iD Mobile issued this reward, I need this escalated to your back-office rewards team to either manually push the activation through to Currys or reissue a working voucher code.

I have my original iD Mobile account details and the 19-digit gift card number ready to send via private message.

Thank you.