Hi ​@Northernjac,

We're sorry to hear you're feeling frustrated.

We completely understand why it may seem unnecessary, especially if you've seen other customers reporting the same issue. However, when we escalate a case, we're required to provide as much supporting information as possible, and a screenshot helps our internal teams investigate the specific issue you're experiencing.

At the moment, we're just waiting for your response so we can take the next steps with the escalation. As soon as we receive the requested information, we'll be able to continue progressing this for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Myself and partner upgraded in June and still not received our vouchers. Checked junk & spam nothing there

Hi ​@Jimmy2010.

Thank you for sharing.

Currys vouchers are sent by email within 30 to 120 days of your upgrade, depending on the terms of the promotion. As you upgraded in June, you're at or close to the end of that window, so it's fair to chase this up.

Where to go next depends on where you upgraded:

If you upgraded directly with iD Mobile: please contact Giftcloud at hello@giftcloud.com, who issue the vouchers, and give them the email address linked to your upgrade.

If you upgraded through a retailer such as Mobiles.co.uk, eBuyer, MoneySavingExpert or uSwitch: the voucher is issued by them, so please contact them directly for an update.

Please also double-check that the email address on your account is correct, as vouchers go to that address.

Sorry for the inconvenience, and I hope you get this sorted soon.

Thanks, 

Marquerita 

The iD Mobile Team 

Thank you I have emailed them.

Hi ​@Jimmy2010.

Thank you for the update.

Thanks,

Marquerita

The iD Mobile Team