Hi there ​@Callum Barham 

Unfortunately, you will have to choose which one stays active. Since you have already activated the e-sim, that one should stay. As both won’t be able to work at the same time.

You will have to remove the normal physical idmobile sim card in order for the e-sim to work.

Thank you.

Hi ​@Zubeida H 

Thanks for the quick reply, is there a way to switch back to my regular SIM in the meantime? I don't want to start using the eSIM now as I don't want to needlessly run out of data. For instance, what happens when I no longer need the eSIM?

Hi ​@Callum Barham 

I am afraid we are unable to reactivate a deactivated SIM, sorry. 

If you wish you switch back to a physical SIM you would need to order a replacement or pick one up from a Currys store. 

Thanks, 

Natalie 

Hi again,

Just to clarify then, does my eSIM have my current mobile plan on it? If I travel abroad can i still use my mobile data? What should I do If the country I’m going to is not listed on the roaming destinations?

Thanks

Hi ​@Callum Barham 

Yes, your eSIM will have your mobile plan linked. 

Whilst roaming, you can use your roaming data. If roaming in a destination that is not included with your tariff, you will be charged for an usage. 

To avoid this, you can switch off your mobile data or use airplane mode. 

Thanks, 

Natalie