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Callum Barham
New Contributor
New Contributor
October 14, 2025
Question

Data is not working after plan change

  • October 14, 2025
  • 6 replies
  • 92 views

I have activated my eSIM and changed my monthly plan. Now my data is not working… I am wondering why this is, I only want to use my eSIM for travel and my regular SIM for everyday use

    6 replies

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    October 14, 2025

    Hi there ​@Callum Barham 

    Unfortunately, you will have to choose which one stays active. Since you have already activated the e-sim, that one should stay. As both won’t be able to work at the same time.

    You will have to remove the normal physical idmobile sim card in order for the e-sim to work.

     

    Thank you.

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    Callum Barham
    New Contributor
    New Contributor
    October 14, 2025

    Hi ​@Zubeida H 

    Thanks for the quick reply, is there a way to switch back to my regular SIM in the meantime? I don't want to start using the eSIM now as I don't want to needlessly run out of data. For instance, what happens when I no longer need the eSIM?

    iD Mobile Employee
    October 14, 2025

    Hi ​@Callum Barham 

     

    I am afraid we are unable to reactivate a deactivated SIM, sorry. 

    If you wish you switch back to a physical SIM you would need to order a replacement or pick one up from a Currys store. 

     

    Thanks, 

     

    Natalie 

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    Callum Barham
    New Contributor
    New Contributor
    October 14, 2025

    Hi again,

    Just to clarify then, does my eSIM have my current mobile plan on it? If I travel abroad can i still use my mobile data? What should I do If the country I’m going to is not listed on the roaming destinations?

    Thanks

    iD Mobile Employee
    October 14, 2025

    Hi ​@Callum Barham 

     

    Yes, your eSIM will have your mobile plan linked. 

    Whilst roaming, you can use your roaming data. If roaming in a destination that is not included with your tariff, you will be charged for an usage. 

    To avoid this, you can switch off your mobile data or use airplane mode. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 24, 2026

    Hi I activated a eSIM then took it back off my phone, I paid £20 for internet in turkey whilst im here on my id plan but now its not showing any internet connection please help!