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data odd is not working

  • June 29, 2026
  • 1 reply
  • 8 views

I odd on data but it’s not working 

1 reply

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  • iD Mobile Employee
  • June 30, 2026

Hi ​@Baberkhan 

Thank you for getting in touch.

I'm sorry to hear that your data add-on isn't working.

To help us investigate, could you please confirm whether the add-on has been successfully purchased and is showing as active in your iD Mobile account? Also, please let us know if you've tried restarting your phone after purchasing the add-on.

If you've already done this and your mobile data is still not working, please let us know the error you're experiencing and your postcode so we can check for any network issues in your area.

We'll be happy to help get this resolved for you.

 

Thank you,

 

Zandile m

The iD Mobile Team