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Question

Delivery Address is different to billing address

  • August 11, 2026
  • 1 reply
  • 14 views

My plan is coming to an end.

I'd like to upgrade my account and have a different billing address to where I'd like my phone sent. How do I do this please?

1 reply

Tashnieka D
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2026

Hi ​@Whiting,

 

Thank you for getting in touch with us. I’m happy to hear you’re looking to upgrade.

As you’d like to change the billing address while having the new phone delivered to a different address, we’ll need to check your account and advise you on the available options.

Please contact our Live Chat team using the full link below:

https://www.idmobile.co.uk/live-chat

 

Alternatively, you can send us a private message via our official Facebook or Instagram pages, and the team can assist you there.

 

Thanks,

Tashnieka
The iD Mobile Team