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Community Member
MasonF1976
Community Member
August 18, 2026

Delivery issue

  • August 18, 2026
  • 3 replies
  • 20 views

Hi, I have recently upgraded and my phone was out for delivery yesterday but I wasn’t home. There is no further update on the DPD site therefore I am unable to contact them

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    August 19, 2026

    Hi ​@MasonF1976, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    New Contributor
    sarahtweedley
    New Contributor
    September 15, 2026

    I have the same issue, I have an escalation number and have been online chat for a week with no assistance, ID keep repeating that I will be contacted within 24 hours and no-one every contacts me.

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 17, 2026

    Hi ​@sarahtweedley,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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