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Community Member
November 3, 2025
Solved

Did not recive full data GB when I upgraded my plan

  • November 3, 2025
  • 1 reply
  • 36 views

I upgraded my data plan from 4GB to 150GB but only received 120GB. I talked to a live agent who confirmed I only received 120GB and my 30GB will follow shortly. I still haven’t received it yet. 

    Best answer by WelshPaul

    Probably because of pro-rata billing. 

    1 reply

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    November 3, 2025

    Probably because of pro-rata billing. 

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