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Community Member
September 23, 2026
Question

different up front charges when upgrading

  • September 23, 2026
  • 1 reply
  • 16 views

Why is the upfront cost higher when I log in to upgrade my plan, than the amount on Go Compare website for the exact same deal? 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@Amy Henley,

     

    Thanks for getting in touch.

     

    The deals available through comparison websites such as Go Compare can differ from the upgrade deals available directly through your iD Mobile account. This can include differences in the upfront cost, even where the handset and monthly plan appear to be the same.

     

    Unfortunately, we’re unable to price match deals offered through third-party comparison websites.

     

    However, we’d recommend contacting our Sales Team via Live Chat, as they can check the upgrade options currently available to you and see whether there’s a more suitable deal.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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