differing upgrade plans offered

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I upgraded my SIM only plan yesterday morning to 30gb data for £8/month.on 12 months, all good. I then upgraded my wife's plan and she had the option of 50gb of data for £8 / month for 12 months (she was on the same plan as me.previosly). Why wasn't I given the same option of 50gb for £8? and can I cancel plan under Cooling off period and take out the same 50gb plan?

Lamiya C

iD Mobile Employee

Hi @Blaggers ,

Thank you for your message. I completely understand your frustration regarding the differing offers.

Special promotional offers can vary depending on timing, eligibility, and the specific account making the upgrade. Unfortunately, we’re unable to apply a new offer retrospectively to an upgrade that has already been completed.

However, if you’d like to explore options, you could consider cancelling your recent upgrade within the 14-day cooling-off period (if applicable) and then reselecting a plan, please note that this may depend on your current contract status and any associated terms.

Lamiya

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