Skip to main content
New Contributor
January 27, 2026
Question

differing upgrade plans offered

  • January 27, 2026
  • 1 reply
  • 33 views

I upgraded my SIM only plan yesterday morning to 30gb data for £8/month.on 12 months, all good. I then upgraded my wife's plan and she had the option of 50gb of data for £8 / month for 12 months (she was on the same plan as me.previosly). Why wasn't I given the same option of 50gb for £8? and can I cancel plan under Cooling off period and take out the same 50gb plan?

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 30, 2026

    Hi ​@Blaggers ,

     

    Thank you for your message. I completely understand your frustration regarding the differing offers.

    Special promotional offers can vary depending on timing, eligibility, and the specific account making the upgrade. Unfortunately, we’re unable to apply a new offer retrospectively to an upgrade that has already been completed.

    However, if you’d like to explore options, you could consider cancelling your recent upgrade within the 14-day cooling-off period (if applicable) and then reselecting a plan, please note that this may depend on your current contract status and any associated terms.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.