Hi ​@AdamTD sorry you missed this offer. As with the nature of this industry, our offers and tariffs do change on a regular basis.

I would suggest to contact our iD Sales Team on 0207 1391 397 and they will be happy to discuss your options with you further.

Hi Sian,

Offer? I don’t think you’ve understood, the time for me to upgrade came up a few days ago, there was an ‘Upgrade now’ button on the app. That button has now disappeared. And if I go into the ‘My plan’ section, it now tells me I’m not eligible for an upgrade.. a bit strange.

Even stranger, as of this morning, I now cannot get access to my ID app, error code 401.

What is happening?

Regards.

Ahh my apologies ​@AdamTD 

Can you please check if you are able to log in here and view upgrade options - Login

Hi,

Checked, and the Upgrade page is blank..

Hi,

Checked and the upgrade page is blank..

OK ​@AdamTD 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.