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New Contributor
AdamTD
New Contributor
September 25, 2025

Disappearing Upgrade Option

  • September 25, 2025
  • 6 replies
  • 46 views

Hello,

Last week I had the opportunity to upgrade, I didn’t have time to go through it fully last week.

Came to have a look this week, and the option has vanished.

What’s happened?

 

Thanks,

Adam

    6 replies

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 25, 2025

    Hi ​@AdamTD sorry you missed this offer. As with the nature of this industry, our offers and tariffs do change on a regular basis.

    I would suggest to contact our iD Sales Team on 0207 1391 397 and they will be happy to discuss your options with you further.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AdamTDAuthor
    New Contributor
    September 25, 2025

    Hi Sian,

    Offer? I don’t think you’ve understood, the time for me to upgrade came up a few days ago, there was an ‘Upgrade now’ button on the app. That button has now disappeared. And if I go into the ‘My plan’ section, it now tells me I’m not eligible for an upgrade.. a bit strange.

    Even stranger, as of this morning, I now cannot get access to my ID app, error code 401.

    What is happening?

    Regards.

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 25, 2025

    Ahh my apologies ​@AdamTD 

    Can you please check if you are able to log in here and view upgrade options - Login

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AdamTDAuthor
    New Contributor
    September 25, 2025

    Hi,

    Checked, and the Upgrade page is blank..

    New Contributor
    AdamTDAuthor
    New Contributor
    September 25, 2025

    Hi,

    Checked and the upgrade page is blank..

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 25, 2025

    OK ​@AdamTD 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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