Dissatisfied with upgrade offers

3 replies
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Hi, I’m eligible to upgrade, I looked at offers last week for an iPhone 17. I was happy with the price however I’ve gone to upgrade today and the price has gone up. I’m really dissatisfied as I’ve been a customer for a long time, I’m thinking of leaving as the current deals are way to expensive.

L

Ln828

New Contributor

I had something similar where I was looking at upgrading my SIM on their website and it said £10 with first 6 months half price but when I looked to upgrade on my app it said first 3 months half price which i don’t know if it’s because we’re already customers so they give a slightly worse deal but it might be worth calling customer service and seeing if you can get the original price you saw

T

Tj2419Author

New Contributor

Yea that’s strange isn’t it, my deal was £44 last week now it’s £51, I get they offer new customers good deals but should also treat existing customers well too not hike up the price. I’ve always been happy with id, recommended them to friends etc, never once thought of leaving but this has made me have second thoughts about staying, I went on to the chat and there was 21 people infront of me I didn’t have time to sit there waiting, really feel disappointed with id.

Owethu M

iD Mobile Employee

Hi @Tj2419 & @Ln828,

I’m sorry to hear about the frustration caused by the change in upgrade pricing, particularly when you had previously seen an iPhone 17 offer at a price you were happy with.

I’m also sorry to hear about the difference in the SIM-only offer you’ve seen. I appreciate how disappointing it can be when the offer shown online differs from what you see when checking your upgrade options through the app.

Our upgrade and sales offers can vary, so the best option would be to contact our Sales team, who can check the options currently available to you and see whether there are any other offers that may be suitable.

You can contact Sales through Live Chat or by calling 0800 049 0250.

They’ll be able to review your account and discuss the available upgrade or SIM-only options with you.

We’re sorry again for the disappointment caused and appreciate you giving us the opportunity to look into the options available to you.

Owethu