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Question

Downgrading sim only plan

  • November 6, 2025
  • 2 replies
  • 59 views
V
New Contributor

I've got 3 accounts and want to 2 of them but when I go into the upgrade section of sum only they only show the sum plans that cost£16 or more even though on the main screen it offers the £10 deal am I doing anything wrong? 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • November 10, 2025

    These community articles might help you downgrade to a SIM-only plan, ​@V2drinkers.

    🍀 

    Forum member (non-iD).
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • November 10, 2025

    Hi ​@V2drinkers 

     

    I’m really sorry to hear that you’re experiencing issues with your upgrade or plan change request. Our Sales team will be able to look into this for you and help find the best deal available. You can reach them via Live Chat (https://www.idmobile.co.uk/live-chat) or by calling 0800 049 0250. They’ll be happy to guide you through the process.

     

    Regards,

    Gemma

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